1. Service Scope

We provide computer diagnostics, repairs, maintenance, software installation, upgrades, and technical support services. Services may be performed on-site or off-site depending on the nature of the problem. All repairs are carried out based on the fault reported by the client and findings during diagnosis.

2. Diagnostics & Fault Identification

Diagnostic fees are payable whether or not the client proceeds with repairs. Diagnoses are based on visible and testable faults at the time of inspection.
Additional issues discovered during repair may require separate approval and charges.

3. Repair Authorization

By submitting equipment for repair, the client authorizes us to: 

• Open the device
• Test components
• Install or remove software where necessary

No major repair or part replacement will be done without client approval.

4. Pricing & Payments

All prices are quoted in USD unless stated otherwise. Payment is required upon completion of service, unless otherwise agreed.  Replacement parts must be paid for in advance. Labour fees are non-refundable once work has begun.

5. Data Responsibility

Clients are strongly advised to back up all data before submitting devices. 
We are not responsible for data loss resulting from:
Hardware failure
Software corruption
Virus removal
Operating system reinstallation
Data backup and recovery services are available at an additional cost.

6. Turnaround Time

Repair time varies depending on fault severity and availability of parts.
Estimated turnaround times are not guarantees.
Delays caused by suppliers, power outages, or system complexity are not our responsibility.

7. Warranty on Repairs

Labour warranty (if applicable) is valid for 7–30 days depending on service type.
Warranty covers only the specific repair performed.
Warranty does not cover:

• Physical damage
• Liquid damage
• Power surges
• User-caused issues
• Software infections after repair

Replacement parts carry manufacturer or supplier warranty only.

8. Unrepairable or Abandoned Devices

If a device is deemed uneconomical or impossible to repair, the client will be notified. Devices not collected within 30 days after notification may attract storage fees. Devices uncollected after 60 days may be disposed of or sold to recover costs.

9. Client Responsibilities

Clients must:
Provide correct device information and passwords where required
Remove SIM cards, memory cards, and accessories unless instructed otherwise
Collect devices promptly once notified

10. Limitation of Liability

We shall not be held liable for:
Pre-existing faults
Hidden or intermittent issues
Data loss
Indirect or consequential losses
Business downtime or loss of income
Our liability is limited strictly to the amount paid for the service performed.

11. On-Site Services

On-site services are billed hourly. Travel charges may apply outside the service area. The client must ensure a safe working environment.

12. Software & Licensing

We do not supply pirated or illegal software.
Clients are responsible for providing valid software licenses where required.

13. Refusal of Service

We reserve the right to refuse service if: 

• Equipment is unsafe
• The request violates the law
• The client is abusive or uncooperative

14. Acceptance of Terms

By submitting a device for repair or requesting services, the client agrees to these Terms & Conditions in full.